Low and Mid Season

1. Reservation Confirmation

* The hotel will confirm or decline a reservation request within 48 hours.

2. Reservation Guaranteed with a 30% Deposit

* Reservations are guaranteed by paying 30% of the total reservation amount no later than 5 calendar days prior to arrival.
* Reservations guaranteed with a 30% deposit are non-refundable and cannot be cancelled.

3. Reservation Guaranteed with 100% Prepayment

* For reservations of one room, cancellation is free of charge if made at least 14 calendar days before the arrival date.
* For reservations of more than one room, a cancellation made within the same period will incur a 30% cancellation fee for each additional reserved room.

3.a. Cancellation of a Fully Prepaid Reservation

* If a cancellation is made less than 14 calendar days before arrival, 30% of the total reservation amount will be charged as a cancellation fee.

3.b. No-show

* In the event of a no-show without prior cancellation within the applicable deadlines, the paid amount is non-refundable.

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High Season

1. Reservation Confirmation

* The hotel will confirm or decline a reservation request within 72 hours.

2. Reservation Guaranteed with a 30% Deposit

* Reservations are guaranteed by paying 30% of the total reservation amount no later than 7 calendar days prior to arrival.
* Reservations guaranteed with a 30% deposit are non-refundable and cannot be cancelled.

3. Reservation Guaranteed with 100% Prepayment

* For reservations of one room, cancellation is free of charge if made at least 21 calendar days before the arrival date.
* For reservations of more than one room, a cancellation made within the same period will incur a 30% cancellation fee for each additional reserved room.

3.a. Cancellation of a Fully Prepaid Reservation

* If a cancellation is made less than 14 calendar days before arrival, 30% of the total reservation amount will be charged.

3.b. No-show

* In the event of a no-show without prior cancellation within the applicable deadlines, the paid amount is non-refundable.

4. Reservations Made Through Online Booking Platforms

* The hotel may pre-authorize the guest's credit card for the total reservation amount or for 30% of the reservation value, depending on the season, room type and length of stay.
* Credit card authorization may also be required upon check-in.
* In the event of a no-show, the hotel reserves the right to charge the value of one night's stay or any other pre-authorized amount in accordance with the reservation conditions.